Decore Masterpieces
At Decore Masterpieces, we take great care in ensuring that every artwork is delivered in perfect condition. Due to the nature of our products, we maintain a strict yet fair return and refund policy.
Return Eligibility
Returns are accepted only under the following conditions:
- The product received is damaged during transit, or
- An incorrect item has been delivered
Returns requested for any other reason will not be accepted.
Return Window
- Return requests must be initiated within 7 days of delivery.
- Requests made after this period may not be eligible for return or refund.
Return Process
- Customers must contact our support team before initiating any return.
- Relevant details and supporting images (if applicable) must be provided.
Returns without prior approval will not be accepted.
Condition of Returned Items
To qualify for a return:
- The item must be unused and in original condition
- It must be returned with original packaging
- Any signs of use, damage (not caused during delivery), or tampering may lead to rejection
Refund Policy
- Approved refunds will be processed to the original payment method
- Refunds are initiated only after inspection and verification of the returned product
- Processing time may vary depending on the payment provider
Return Shipping
- Return shipping costs are to be borne by the customer
- Customers are advised to use a reliable courier service to ensure safe return
Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order products (if applicable)
- Certain prints or special items (if specified on product page)
Important Notes
- Slight variations in color, texture, or finish are not considered defects, as they may occur due to lighting, photography, or screen settings
- Decore Masterpieces reserves the right to approve or reject return requests after evaluation
Contact Support
For return or refund assistance, please contact us at:
Email: [ contact@decoremasterpieces.com ]
Phone: [ +91 77421-90788 ]
Customer Support Hours:
Monday – Saturday | 10:00 AM – 6:00 PM ( IST)