Return Policy
Effective Date: [Insert Date]
We want you to be completely happy with your purchase from Decore Masterpieces. If something isn’t right, we’ll do everything we can to fix it. Please review our Return Policy below to understand how returns work.
1. Eligibility for Returns
You can request a return if:
- You received a damaged, defective, or incorrect item.
- You contact us within [7–10 days] of receiving your order.
- The item is unused, in its original packaging, and in the same condition as received.
To start a return, please email us at [your email address] with your order number, reason for return, and supporting photos (if applicable).
2. Non-Returnable Items
Certain products are not eligible for return, including:
- Custom-made or personalized items
- Items purchased on sale or clearance
- Gift cards or digital products
- Items used or damaged after delivery
Please double-check your order details before confirming your purchase.
3. Return Process
Once your return request is approved:
- We’ll share the return address and instructions.
- Carefully pack the item and send it back via a reliable courier.
- Once we receive and inspect the returned item, we’ll notify you regarding approval or rejection.
Return shipping costs are typically the customer’s responsibility unless the item was damaged or incorrect.
4. Exchanges
We currently offer replacements or exchanges only for defective or damaged items.
If you’d like an exchange, please email us within [7 days] of receiving your order, and we’ll assist you with the next steps.
5. Refunds (If Applicable)
If your return is approved, a refund will be processed to your original payment method within [7–10 business days] after we receive the returned product.
Processing time may vary depending on your bank or payment provider.
If you haven’t received your refund after the mentioned period, please contact your bank first, then reach out to us for assistance.
6. Damaged or Incorrect Items
If your item arrives damaged or is not what you ordered, please notify us immediately (within 48 hours) with clear photos of the issue.
We’ll either replace the product or arrange a refund as per your preference.
7. Contact Us
We’re here to help with any questions about your return or exchange. Contact us anytime at:
📧 Email: [Your Email Address]
📍 Address: [Your Business Address]
🌐 Website: https://www.decoremasterpieces.com